How can we help?

Answers to common questions. Still stuck? We reply on WhatsApp within an hour, 9am to 9pm, 7 days a week.

Browse help by topic or by device.

Payment terminal customers start hereGuides for the M9200: setting up, taking payments, receipts, settlements and device care.Open the help centre

Pick a topic

Getting started

  • If you sell in Malaysia, yes. Any business that takes payments can use it.

  • Yes. The POS software runs on any Android device.

  • Not yet. Message us and we will get you set up.

  • Tell us what you sell on WhatsApp. We suggest a plan and help you set up.

  • No. Use one or both.

Pricing

  • No. Pay month to month and stop when you like.

  • Sales reports, staff, customers and stock. Modules are RM30 a month each.

  • No. 8% SST is added to the software fee.

  • Yes. Pay a year upfront and get 10% off the software.

  • Tell us on WhatsApp or by email. There is no contract.

  • No. You can split one bill across bank transfer, credit card, SPayLater and e-wallets. SPayLater has a limit for the customer and a limit for the business. A business limit can be raised to suit what you sell. Supporting documents may be needed.

Payments

  • It depends on your business, so we send you a proposal in writing.

  • The next working day (T+1).

  • 16 ways, including cards, DuitNow QR, e-wallets and pay later.

  • Fiuu, our payments partner. It is PCI DSS Level 1 and ISO 27001:2022 certified.

  • Yes, with an SSM registration and a business bank account in the same name.

  • Usually 3 to 5 working days.

Hardware

  • The L1610 and L1611 countertop POS, the M9200 payment terminal, a thermal printer and a cash drawer.

  • The L1611 adds a 10.1-inch screen that faces the customer.

  • No. It takes payments. Run the POS software on an Android device.

  • No. You buy it once and it is yours. No rental, minimum spend or loss penalty.

  • It works on Wi-Fi or a SIM card. You buy the SIM separately.

  • Yes, for Shiok POS devices. Send us the model and a photo for a quote.

Account and support

  • Within 1 hour, 9am to 9pm, 7 days a week.

  • Use Merchant Login at the top of this page. It opens the merchant portal.

  • WhatsApp or call 014 3212 880, or email contact@shiokpos.com. We reply within an hour, 9am to 9pm, 7 days a week.

  • Amica Labs Sdn Bhd, a Malaysian company.

Still have a question?

Questions? We are on WhatsApp, 9am to 9pm, every day.