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Answers to common questions. Still stuck? We reply on WhatsApp within an hour, 9am to 9pm, 7 days a week.
Browse help by topic or by device.
Payment terminal customers start hereGuides for the M9200: setting up, taking payments, receipts, settlements and device care.Open the help centre
M9200 payment terminalOpen the help centre
L1610 countertop POSHardware questionsAsk us on WhatsApp
L1611 countertop POSHardware questionsAsk us on WhatsApp
Thermal printerHardware questionsAsk us on WhatsApp
Cash drawerHardware questionsAsk us on WhatsApp
The help centre covers the M9200 payment terminal. It opens on Getting Started; pick a topic at the top.
- Getting startedOpen the help centre
- Your appOpen the help centre
- Merchant portalOpen the help centre
- Device careOpen the help centre
- Frequently asked questionsOpen the help centre
Pick a topic
- Getting started5 questions
- Pricing6 questions
- Payments6 questions
- Hardware6 questions
- Account and support4 questions
Getting started
If you sell in Malaysia, yes. Any business that takes payments can use it.
Yes. The POS software runs on any Android device.
Not yet. Message us and we will get you set up.
Tell us what you sell on WhatsApp. We suggest a plan and help you set up.
No. Use one or both.
Pricing
No. Pay month to month and stop when you like.
Sales reports, staff, customers and stock. Modules are RM30 a month each.
No. 8% SST is added to the software fee.
Yes. Pay a year upfront and get 10% off the software.
Tell us on WhatsApp or by email. There is no contract.
No. You can split one bill across bank transfer, credit card, SPayLater and e-wallets. SPayLater has a limit for the customer and a limit for the business. A business limit can be raised to suit what you sell. Supporting documents may be needed.
Payments
It depends on your business, so we send you a proposal in writing.
The next working day (T+1).
16 ways, including cards, DuitNow QR, e-wallets and pay later.
Fiuu, our payments partner. It is PCI DSS Level 1 and ISO 27001:2022 certified.
Yes, with an SSM registration and a business bank account in the same name.
Usually 3 to 5 working days.
Hardware
The L1610 and L1611 countertop POS, the M9200 payment terminal, a thermal printer and a cash drawer.
The L1611 adds a 10.1-inch screen that faces the customer.
No. It takes payments. Run the POS software on an Android device.
No. You buy it once and it is yours. No rental, minimum spend or loss penalty.
It works on Wi-Fi or a SIM card. You buy the SIM separately.
Yes, for Shiok POS devices. Send us the model and a photo for a quote.
Account and support
Within 1 hour, 9am to 9pm, 7 days a week.
Use Merchant Login at the top of this page. It opens the merchant portal.
WhatsApp or call 014 3212 880, or email contact@shiokpos.com. We reply within an hour, 9am to 9pm, 7 days a week.
Amica Labs Sdn Bhd, a Malaysian company.
Still have a question?
Questions? We are on WhatsApp, 9am to 9pm, every day.