- Acquirer
The bank or payment company that accepts card payments for a shop and passes the money on.
Example: Your acquirer pays your card sales into your bank account.
- Chargeback
When a customer disputes a card payment with their bank and the money is held back while it is checked.
Example: A customer says the order never arrived, so their bank opens a chargeback.
- DuitNow QR
Malaysia's national QR code. Customers scan it with their banking or e-wallet app to pay.
Example: One DuitNow QR code works with most Malaysian banking apps.
- E-wallet
An app that holds money for payments, such as Touch 'n Go, GrabPay or Boost.
Example: The customer pays with Touch 'n Go eWallet by scanning your QR code.
- MDR
Merchant discount rate: the share of each card payment kept as the processing fee.
Example: If the MDR were 1.5%, a RM100 card sale would pay you RM98.50.
- PCI DSS
The card industry's security standard for anyone who handles card data.
Example: Our payments partner Fiuu is PCI DSS Level 1, the highest level.
- Rounding
Cash totals round to the nearest 5 sen, because 1 sen coins are no longer used.
Example: A cash bill of RM17.19 becomes RM17.20. Card payments are not rounded.
- Settlement
When the money from your card sales is paid into your bank account.
Example: Settlement for Friday's sales happens on the next working day.
- SIRIM QAS
Malaysia's certification body that approves devices such as payment terminals.
Example: The M9200 payment terminal is certified by SIRIM QAS.
- SSM
Suruhanjaya Syarikat Malaysia, the body that registers businesses.
Example: A home business needs an SSM registration to take payments.
- SST
Sales and Service Tax. 8% is added to the software fee.
Example: A RM50 software fee becomes RM54 with SST.
- T+1
Paid out one working day after the sale.
Example: Sell on Monday, and the money reaches your bank on Tuesday.
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