This Shipping Policy explains where and how we deliver hardware orders placed with Shiok POS, and what to do if something goes wrong. Please read this together with our Refund Policy and Cancellation Policy.
1. Where We Deliver
We ship throughout Malaysia, including Peninsular Malaysia and East Malaysia (Sabah and Sarawak). We do not offer international delivery for our hardware at this time.
2. Processing Times
- Same-day processing. Orders placed on a business day are processed the same day once payment is confirmed.
- Late orders. Orders placed at night, for example at 11:00 pm, will be processed on the following business day.
- Public holidays. We do not process orders on public holidays. Orders placed on a public holiday will be treated as next-business-day orders.
3. Delivery Times and Estimates
- Peninsular Malaysia: typically 2 to 3 business days after dispatch.
- East Malaysia (Sabah and Sarawak): typically 5 to 7 business days after dispatch.
These are estimates provided by our courier partners. Actual delivery times may vary due to courier workloads, weather, or operational factors.
4. Shipping Rates
Shipping rates are calculated based on destination, weight, and dimensions, and will be confirmed before you make payment. Any promotional free shipping will be applied automatically when your order meets the stated conditions.
5. Tracking Your Order
When your order is dispatched, you will receive an email with a tracking number and a link to the courier tracking page. Tracking may take several hours to update after dispatch.
6. Delivery Attempts and Collection
Couriers may require a signature on delivery. If no one is available, they may attempt delivery again or route the parcel to a nearby collection point. Follow the courier notice to arrange redelivery or collection within the time stated. Uncollected parcels may be returned to us and may incur a redelivery fee.
7. Delivery Addresses
Please ensure your delivery address and contact details are complete and accurate. We are not responsible for delays or misdelivery caused by incomplete or incorrect addresses. For security reasons, we may decline delivery to P.O. boxes or restricted locations and request an alternative address.
8. Risk of Loss and Title
Risk of loss or damage passes to you on delivery. Title to goods passes when we receive full payment. Please inspect parcels on delivery and notify the courier and us immediately if you notice external damage.
9. Damaged, Faulty, or Missing Items
If your parcel arrives damaged, items are missing, or the contents are faulty or incorrect, contact us within 48 hours of delivery with your order number, photos of the parcel and contents, and a description of the issue. We will investigate with the courier and provide a resolution in line with our Refund Policy.
10. Lost or Late Deliveries
If your tracking shows no movement for more than 5 business days, or the parcel is marked delivered but you did not receive it, contact us so we can open a trace with the courier. Where a parcel is confirmed lost, we will replace the item or provide a refund according to availability.
11. Pre-Orders and Backorders
Orders that include pre-order or backorder items will dispatch when all items are available, unless you arrange a split shipment with us, if offered. Additional shipping charges may apply to split shipments.
12. Shipping Restrictions
There are currently no shipping restrictions on our products within Malaysia.
13. Proof of Delivery
Couriers may capture a signature, name, photo, or geo-location as proof of delivery. By placing an order, you consent to reasonable proof-of-delivery methods used by our couriers.
14. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in courier services, rates, or law. The updated policy will be posted on this page with a revised "Last updated" date.
15. Contact Us
Questions about delivery, tracking, or special arrangements? Contact us at contact@shiokpos.com or via our Contact Us page.