What is a POS system?
A Point of Sale (POS) system is a combination of hardware and software that allows businesses to process sales transactions. Shiok POS helps you manage sales, track inventory, and streamline business operations, whether you’re operating in-store or online.

What types of businesses can benefit from Shiok POS?
Shiok POS is perfect for a wide range of businesses, including retail stores, restaurants, cafes, salons, as well as food trucks and seasonal vendors. Whether you're in retail or food and beverage, our product is tailored to meet your specific business needs.

What POS devices do you offer?
Shiok POS offers a variety of devices including our core devices, portable terminals, and add-on devices like receipt printers and cash drawers. Visit our Hardware page to learn more.

What functionality does Shiok POS have? 
Beyond standard POS functions, Shiok POS includes features like inventory management, sales reporting, customer profiles and employee management. Depending on your subscription tier, you may access to some or all of these features. Visit our Software page to learn more. 

Are your POS devices customisable? 
While you can’t modify the core software itself, the package you choose is fully customisable. You can select from various hardware options and pick the software features that fit your business needs, using the settings and options available within our system. 

What subscription tiers do you offer?
We offer three subscription tiers:

• Tier 1: Basic POS features for small businesses.
• Tier 2: Enhanced features with additional tools for growing businesses.

Are there any setup fees?
There are no hidden setup fees with Shiok POS. You only pay for your chosen subscription tier and any optional hardware or add-on services you select.

What payment methods do you accept?
We accept credit cards, debit cards, bank transfers, and online payment methods. You can choose the most convenient payment option for your business.

How does billing work for your POS system?
Billing is subscription-based, either monthly or annually, depending on your chosen plan. You’ll receive an invoice at the start of each billing cycle.

Are there any additional charges for using the payment gateway?
There are no additional fees for using our payment gateway, but standard transaction fees apply for your selected payment channels. These fees will be agreed upon during the signup process.

What support options are available if I need help?
Our support lines are available Monday to Friday, from 9:30 am to 6:30 pm, and on Saturday from 10:30 am to 4:30 pm. You can reach us via phone, email, or WhatsApp for assistance with any issues related to your Shiok POS system.

What do I do if my POS device is not working properly?
If your device is not working, contact our support team immediately for troubleshooting. We’ll guide you through steps to fix the issue, or if needed, arrange for a replacement or repair.

How do I update my POS software?
Shiok POS software updates automatically to ensure you have the latest features and security patches. You’ll receive notifications whenever an update is available.

Is your POS system secure?
Yes, Shiok POS uses encryption and secure payment processing protocols to protect your business and customer data. We prioritise data security to give you peace of mind.

Can I use my own hardware with your software?
Yes, you can! As long as your device is Android-based, our software will work. However, we always recommend using our hardware, as it's optimised specifically for Shiok POS. With our devices, we can actively monitor performance and troubleshoot any issues that may arise — giving you a smoother, more supported experience.

Do you offer any accessories like receipt printers or barcode scanners?
Yes, Shiok POS offers a range of accessories including thermal printers, barcode scanners, cash drawers, and more. You can submit an order directly from our website or contact our support team for recommendations.

Do your devices come with a warranty?
Yes, all Shiok POS devices come with a 1-year warranty, covering any manufacturing defects. You can also opt for an extended warranty or insurance package after the first year.

What happens if my device is damaged or malfunctions?
If your device malfunctions or is damaged due to manufacturing defects, we will repair or replace it under warranty. After the first year, you can purchase the Shiok Insurance Plan to cover repair costs for any unforeseen issues.

How do I create an account with Shiok POS?
You may submit an order through our website, and our team will be in touch to guide you through the onboarding process. If you need any assistance, our customer service representatives are available to walk you through each step.

Can I upgrade or downgrade my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time. If you need assistance, our support team is available to help with the process.

How do I cancel my subscription?
If you wish to cancel your account, please contact our support team. We’ll guide you through the cancellation process and ensure a smooth transition.

How long does it take to receive my POS device?
Postage typically takes 2-5 business days depending on your location in Malaysia.

Do you ship internationally?
For the time being, we do not offer international shipping.

What is your return policy?
We accept returns within 30 days of delivery only for devices that are unused, in original condition, and returned with all packaging and accessories. Approved returns may be refunded or exchanged after inspection.

Our POS hardware may work with many third-party POS systems, but compatibility depends on your specific software and setup. Please confirm compatibility before purchase. Returns due to incompatibility, preference, or change of mind are not considered defects and are not eligible for free return shipping.

Defective items are eligible for a replacement or refund only if the defect is confirmed by our technicians. If no defect is found, the return will be treated as a non-defect return and handled under the terms above.